BGA Quality Policy & Objectives
BGA provides a cutting edge, highly defined, comprehensive, accurate and specialist managed recruitment service and solution through dedication, commitment, integrity, honesty, effective communication and outstanding customer services, which consistently satisfy the needs and expectations of our customers.
BGA achieves a cutting edge recruitment service and solution through our core business values and ethics by implementing a quality management system that is compliant with the international standard ISO 9001:2008 and this is achieved through adoption of a defined system of procedures that reflect the competence of BGA to existing customers, potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.
To achieve and maintain the required level of assurance, the Managing Director retains responsibility for the Quality System with a routinely controlled recruitment operation.
The Objectives of BGA's Quality Policy are:
a) To maintain an effective Quality Assurance Management System complying with International Standard ISO 9001:2008
b) To achieve and maintain a service level of quality which enhances BGA's reputation with customers, through various measurable incl.:
i) Customer Feedback and Customer Complaints.
ii) Regular Management Review Meetings.
iii) Client Meetings and Feedback.
iv) Various Divisional KPI’s e.g. Placement to Candidate Ration.
c) To endeavour, at all times, to maximize customer satisfaction with the recruitment services and solutions provided by BGA.
d) Ensure BGA is fully compliant with the recruitment governing bodies: The Recruitment & Employment Confederation (REC) and The Associate of Professional Staffing Companies (APSCo).
e) Ensuring that BGA are working with customers in an ethical and professional manner whilst remaining up to date with any changes in the recruitment and employment law.
f) To consistently and reliably with additional commitment deliver a competent, defined and capable managed recruitment solution and service.
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