BGA Complaints Procedure
We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from BGA then we would like you to let us know.
How to Register a Problem:
Request a copy of BGA's Customer Complaint Form, contact the office management team to discuss the problems you have experienced, by direct email: email@example.com. It is important the office management team are made aware of your concerns and are given the opportunity to put things right.
When we receive details of your problem we undertake to:
- Deal with your problem fairly, confidentially and effectively
- Acknowledge your problem within two working weeks and provide a likely timescale for resolution
- Fully investigate your comments and keep you regularly informed of the actions we are taking
All complaints received will be dealt with within 4 working weeks from the date of action.
At this stage, if you are still not satisfied you can write to the REC, our trade association of which we are a member marked for the attention of the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27 – 45 Stamford Street, London, SE1 9NT.
For enquiries or questions please email us or ring +44 7572 204 900
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